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✦ CLIENT SATISFACTION & CARE ✦
Exchange & Replacement Policy
At A & ALE FASHIONS (OPC) PRIVATE LIMITED, your peace of mind is paramount. We stand firmly behind the quality, purity, and craftsmanship of every creation.
Last Updated: January 2026
SEAMLESS RESOLUTION
How Our Replacement Process Works
Step 01
Notify Concierge
Report the issue within 48–72 hours of delivery via WhatsApp or Call with clear unboxing photos/video.
Step 02
Secure Reverse Pickup
Our courier partner will arrange a doorstep reverse pickup in original luxury packaging with tags intact.
Step 03
Swift Replacement
Upon verification at our Jammu atelier, a brand-new replacement piece is dispatched with prioritized transit.
1 48–72 Hours Reporting Window
Customers are requested to notify our customer concierge within 48 to 72 hours from the recorded time of courier delivery in case of:
- Unfortunate in-transit damage or physical breakage.
- Design, color, or article mismatch from what was ordered on our website.
- Any manufacturing or stone-setting defect detected upon initial inspection.
Please note: Any reporting made beyond 72 hours from delivery does not fall under our free replacement guarantee.
Eligible for Free Replacement
- Broken clasps, missing stones, or transit damage upon opening.
- Wrong design or size delivered by error.
- Security tags, brand tags, and original gift box intact.
- Unworn and unwashed condition with invoice copy.
Not Eligible for Replacement
- Products reported after 72 hours of recorded delivery.
- Items showing signs of wear, perfume spray, or water exposure.
- Security tag removed, cut, or damaged.
- Custom-made bespoke orders made to non-standard buyer measurements.
2 How to Report Your Request
To expedite your replacement, please have the following information handy:
- Your Order ID (found in your confirmation SMS / Email).
- 2–3 clear photographs or a short video highlighting the defect/breakage and showing the attached security tag.
- Send the details via WhatsApp to +91 60063 14109 or email to support@gazalafashions.com.
Quality Guarantee Assurance
Every piece sent out in replacement undergoes a dual-tier quality inspection by our senior jewelers before shipping. We ensure you receive a flawless, immaculate heirloom piece.
Need to Initiate an Exchange Right Now?
Our dedicated care team is available on WhatsApp and call for swift assistance.